Room 122, Martinez Hall, 2nd floor
grantsit@nmsu.edu |505-287-6666|Hours: 8:00 AM - 5:00 PM M-F|
Grants IT office offers the following services for students:
IT can also assist with basic troubleshooting services on student-owned devices for class use, but cannot help with more in-depth issues. We support and maintain all NMSU-owned computers and peripherals, as well as the IT infrastructure (including Wi-Fi networks and servers), the phone system, copiers, and printers. For faculty, we provide assistance with laptops for classroom use as well as projectors and interactive boards through our Crestron systems.
Check out our IT Orientation page and Canvas Support for students. We have a wealth of valuable information on maximizing your computer's potential and utilizing NMSU's Grants technology resources.
ICT Help Desk
If you require assistance with resetting your Two-Factor Authentication (2FA), please contact the ICT Help Desk at (575)-646-1840, help@nmsu.edu , or via Zoom using Meeting ID: icthelpdesk.
Common Reasons you will be required to reset your 2FA include but are not limited to:
Systems Analyst Sr: Matthew Hinojos
Phone: 505-287-6663
Email: mlh@nmsu.edu
Web Developer: Samuel Clemons
Phone: 505-287-6646
Email: samcle96@nmsu.edu
PC Support: Alexander Prindle
Phone: 505-287-6611
Email: aprindle@nmsu.edu
Computer Access | NMSU Students | Community Member | Printing | Computer Availability |
---|---|---|---|---|
Cyber Access | Yes | Yes | No | 5 Desktops (Student and Community Use) |
Math Lab | Yes | No | Instructor Permission Required | 7 Desktops, 24 Laptops (Students Only) |
Testing Center | Yes | No | Instructor Permission Required | 13 Desktops, 12 Laptops (Students Only) |
Library | Yes | Yes | Papercut Required | 6 Desktops (Students Only) 5 Desktops (Community Use) |
Eqiupment | Replacement Cost |
---|---|
Laptop | $1,000.00 |
Laptop Charger | $30.00 |
Laptop Case/bag | $50.00 |
PC best practices & FAQ
Keeping your Operating System (OS) up to date is important for receiving the latest:
This will keep your system running safely, fix problems, and even offer new features for you to use.
Note: Windows Users, Microsoft pushes out updates the 2nd Tuesday of every month - "Patch Tuesday"
Like your Operating System (OS), you need to keep all your software up to date including:
Maintaining your software so its always running the latest version. Can mean everything from being able to play video, performing better, and crucially, keeping you safer from threats.
Note: Most web browsers no longer support Java or Adobe Flash, but some applications on websites still require them
Half of owning a computer is all about maintenance. The better you take care of your computer like you would your car, the better it will perform.
Do the following to help keep your computer fast and efficient:
Clearing unwanted software from your computer. Deleting browser history, and running helpful tools. Just turning your computer off once in a while can make a noticeable difference. Like a person, a computer can get slow and have problems if it isn't looked after. It needs to ensure its not bulking up on bloated programs it doesn't require and to rest now and again.
Think of backing up your computer as a form of insurance, it really is that simple. You wouldn't risk going without health insurance. So why would you risk the data you have stored all these years?
You have two main ways of backing up your data:
1) If you want the assurance of always having it on your person. You will want a physical backup on a USB or Hard Drive.
2) Maybe you feel safer when your data can't be lost from accidental damage and is hosted remotely. So you prefer a cloud save option.
*No matter which option you choose its better than not having a backup at all*
Computers only live so long either due to age or they get sick with viruses and other nasty infections. It is only a matter of time until they are gone. Therefore, you are going to want to keep all those precious documents you saved on it.
Your backup can also be used for work and school activities while keeping your personal data safe. NMSU offers 7 GBs of free Cloud Storage to students through Microsoft's OneDrive. Just log into your My.NMSU and search for Office 365 to download.
Remember to routinely backup your data at "minimum" once a month. We would recommend at least every 1-2 weeks.
Most people have heard of computer viruses. Too few have heard about the category to which viruses belong. Malicious Software otherwise known as Malware. It comes in a variety of forms all of which you should be consciously aware of for your safety online.
Malware commonly appears in 7 forms (there are more) all seeking to do you harm. These are as follows:
This information might be more suited for advanced users. But it is important that you realize the severity of damages. You could be put at risk of if you don't take cyber security and the privacy of your data seriously.
Consequences of Malware Infections:
These are just some of the serious real-life repercussions you could face from malware infections. Don't be fooled, take action now to stop malware. NMSU provides students with resources to ensure their personal information remains secure. And your machines free of malware.
*Never comply with the request of a malicious actor. Most will not honor their word, and why should you believe them after they launched an attack against you!?*
Sufficiently informed on the digital threats out there, now you can combat them. Just as there are many tools for infection there are many tools. Habits you can get into to secure your device from nefarious actors. Every category below is an important security barrier against malware.
Password Strength & Security
Strong unique passwords on every account and device prevents a malicious actor from compromising every one of them. If a single one is breached. Ultimately, this helps limit their ability for theft.
Anti-Virus & Anti-Malware
Anti-Virus & Anti-Malware programs are designed both to serve as a preventative measure. A tool to combat and remove infections they discover. They are not infallible, however, so use good judgement and practices to prevent the spread of malware. This is all the reason you should need to run your anti-virus often. Always keep it up to date. New security threats are showing up everyday, so your countermeasures must be ready and in place.
PC & Browser Settings
Your PC and browser often come with some useful settings enabled by default. While they are convenient they can be exploited. It is safer to turn off automatic downloads, sharing applications, and verify built-in security measures are activated. Automatic system updates, however, should always be turned on in case you forget to update. Security patches can fix security holes that might otherwise be open to attack.
Tips & Best Practices
With a little bit of common sense. Everyday PC maintenance can actually help prevent you from being a victim of a cyber crime. Malware can hide in your browser's cookies, so it is always good to flush them out. Avoid websites that appear sketchy, as they generally are, and trust your instincts. Avoid clicking on advertisements which are often laden with viruses. Never install a program or application you aren't 100% sure what it is or what it does. It is also important to save frequently. So that you don't lose hours of work in the case of unforeseen circumstances (Ex: power outage). Another option is to purchase a UPS unit which will supply your computer with battery power for a limited time. It can give enough time for you to quickly save and backup your data.
Additionally, USBs as handy tools as they are. They can also spread malware infections from one device to another. To finish things up, lock your computer to avoid someone accessing data they are not authorized to see. Even if you are only away for 5 minutes.
Every one of these points of failure is precisely why. We please ask you to backup your data. Since you might never be able to recover it even if the malware is removed. The damage could already be done and irreversible. For more Cyber Security information please visit IT in Room 122, Martinez Hall, 2nd Floor
While surfing the web and going about your daily lives, you must exercise caution. Because everyday you are taking a risk, you need to know the kinds of threats out there.
Phishing
A pretty common and devastating scamming method, it is easy to be fooled. But you have the power to prevent it by knowing these tips and tricks.
Signs of a Phishing Attempt
Phishing is all about making people do something they wouldn't normally do. Identifying an attempt can be complicated as many can be rather convincing. These tips can help you sort out truth from lie.
What to do with a phishing email
1) If its to/from an NMSU email. P lease report it to abuse@nmsu.edu and delete it immediately.
2) In all other instances, proceed to delete the email . If you were mistaken, a legitimate source will be able to contact you directly via phone call or physical mailing.
If you have any questions, please visit the IT Department in Room 122 in Martinez Hall, 2nd Floor.