Computer/IT Services

Room 122, Martinez Hall, 2nd floor   |505-287-6666|Hours: 8:00 AM - 5:00 PM M-F|


Grants IT office offers the following services for students:

  • Password reset
  • Two-factor authentication setup
  • laptop rental
  • NMSU software installation
  • Personal device registration for Wi-Fi access

IT can also assist with basic troubeshooting services on student owned devices for class use, but cannot assist on more in depth issues. We support and maintain all of the NMSU-owned computers and peripherals, the IT infrastructure (including Wifi networks and servers), the phone system, copiers, and printers. For faculty, we provide assistance with laptops for classroom use as well as projectors and interactive boards throu our Crestron systems.

Check out our IT Orientation page and Canvas Support for students. We have lots of good information about getting the most out of your computer and the NMSU Grants technology resources.

ICT Help Desk

If you require assistance with resetting your Two-Factor Authentication (2FA), please contact the ICT Help Desk at (575)-646-1840, , or via Zoom using Meeting ID: icthelpdesk.

Common Reasons you will be required to reset your 2FA include but are not limited to:

  • Return to student life after a few years absence
  • Accidental Uninstalls
  • Trade-ins/Exchange ( mobile devices)
  • Lost, Stolen, or Damage devices
Additional Resources can be found at

NMSU Grants IT Staff

Systems Analyst Sr: Matthew Hinojos
Phone: 505-287-6663

PC Support: Mark Eversole
Phone: 505-287-6665

Web Developer: Samuel Clemons
Phone: 505-287-6646

PC Support: Alexander Prindle
Phone: 505-287-6611


IT Orientation


    • You must create your own NMSU user account and passphrase. This user account will be your NMSU email address. (Ex: and will be required whenever you login to NMSU services like Canvas.
    • To begin your NMSU journey: Create Account
    • Your passphrase must be 17 characters long and will automatically expire after 2 years
    • 10 days prior to expiration you will receive an email alerting you to change your password
    • Upon creation, you will have access to computer software such as Office 365 and NMSU VPN
Please visit the NMSU Wireless Internet page for questions on how to connect to the campus wifi.
  • Aggie Air - NMSU Students will sign-in using their MyNMSU credentials and register their device. On our network for Wi-Fi access.
  • Aggie Guest - To the members of our community you too have to access our Wi-Fi services through Aggie Guest. Though do note this is in 90 minute intervals
Devices signed onto Aggie Air for the first time will need to be registered by visiting. while connected to the network, this will work without internet. only after registration is complete will internet access become available. The wireless network Service Set Identifiers (SSIDs) or "network addresses". Will continue to be displayed on our mounted digital boards around campus.

Please visit the NMSU Wireless Internet page for questions on how to connect to the campus wifi.
Computer Access NMSU Students Community Member Printing Computer Availability
Cyber Access Yes Yes No 5 Desktops (Student and Community Use)
Math Lab Yes No Instructor Permission Required 7 Desktops, 24 Laptops (Students Only)
Testing Center Yes No Instructor Permission Required 13 Desktops, 12 Laptops (Students Only)
Library Yes Yes Papercut Required 6 Desktops (Students Only)

5 Desktops (Community Use)
Some classrooms have printers that can be used only when completing classroom assignments. For additional printing services please visit the Business Office situated in the Front Office. (Martinez Hall, 1st Floor, Room 006) for setting up your PaperCut account.
  1. Fill out a registration paper at the NMSU Grants Business office (M-F 8-5pm). You will choose a username and password at this point, and pay for the initial balance on your account.
  2. Log onto the computer in the lab using the generic logon provided for each lab. ex. libuser06, mathlab, sscstudent, student (for the Library, Math Center, Student Success Center, and CyberCafe computer labs.)
  3. . After logging onto the computer another login prompt will appear. This is where you will enter the Papercut account you created earlier.
  4. After login, a popup will appear showing your balance.
  5. You may now print to either of the Konica Minolta printers located in the Library or Mathlab.
  6. If you click on "Details" on the bottom right corner. The balance popup it will open up an internet browser. You can see your printing summary of every job.
  7. Adding to your balance using prepaid cards. Cards can be purchased at the Business office during normal business hours. These can be redeemed by entering the card number in the '"Redeem Card" section in the browser.
  8. You will be logged out of Paper automatically depending on the time you chose at login. You may also log in and out by right clicking on the Papercut icon located in the taskbar.

Canvas - Learning Management System (LMS)

Canvas is the name of the Learning Management System (LMS). You'll be using this in all of your online courses and many classroom courses. See Canvas Support for introductory information on the Canvas Management System and other resources. For further assistance, please contact NMSU Grants' Canvas Support Representative. Megan Stoneking at (505) 287-6679 or via email .

Canvas - Learning Management System (LMS)

The IT department provides laptops for class use, free of charge , for eligible students. Students must be registered for classes during the semester an equipment loan is initiated and/or renewed. Additionally, students must be in good academic standing. Free of any holds or charges associated with their student accounts.

We have attached the Equipment Loan Form for your convenience. Please complete Sections 1 & 3 then visit the IT Office to complete the equipment loan process.

You may also stop by our offices to pick up a printed copy. (IT must sign off on release)

Eqiupment Replacment Cost
Laptop $1,000.00
Laptop Charger $30.00
Laptop Case/bag $50.00


PC best practices & FAQ

If you require a password reset:

Telephone: (505)287-6666
Hours: 8:00 AM - 5:00 PM (Monday-Friday)
Location: Martinez Hall, 2nd Floor, Room 122

If IT is unreachable, or it is after office hours. If you have an account related issue, please contact the ICT Help Desk.

ICT Help Desk

Telephone: (575)646-1840

IT Support will be unavailable during adminstrative holidays
If you would prefer to forward copies of your NMSU emails to your personal account, you can set that up by:
  1. Log into
  2. Click on the gear icon for Settings in the upper right
  3. Click on Options
  4. Click on Forward your e-mail
  5. Under Forwarding, add your preferred email account
  6. Check the box to Keep a copy of forwarded messages in the Outlook Web App

Keeping your Operating System   (OS)  up to date is important for receiving the latest:

  • Security patches
  • Bug fixes
  • Feature updates

This will keep your system running safely, fix problems, and even offer new features for you to use.

Note: Windows Users, Microsoft pushes out updates the 2nd Tuesday of every month - "Patch Tuesday"

Like your Operating System   (OS), you need to keep all your software up to date including:

  • Plugins   (Java, Adobe Flash, etc.)
  • Programs   (Microsoft Word, Photoshop, Internet browsers, etc.)
  • Anti-Virus   (Sophos, Avast, Norton, Kaspersky, etc.)

Maintaining your software so its always running the latest version. Can mean everything from being able to play video, performing better, and crucially, keeping you safer from threats.

Note: Most web browsers no longer support Java or Adobe Flash, but some applications on websites still require them

Half of owning a computer is all about maintenance. The better you take care of your computer like you would your car, the better it will perform.

Do the following to help keep your computer fast and efficient:

  • Don't install unnecessary software programs, apps, or toolbars
  • Uninstall programs you don't or rarely use
  • Run built-in tools like   disk cleanup  periodically to ensure your hard drive is working at its best
  • Don't forget to delete your search history, clear your cookies, and empty your browser cache
  • Turn off your computer once in a while to give it a good rest

Clearing unwanted software from your computer. Deleting browser history, and running helpful tools. Just turning your computer off once in a while can make a noticeable difference. Like a person, a computer can get slow and have problems if it isn't looked after. It needs to ensure its not bulking up on bloated programs it doesn't require and to rest now and again.

Think of backing up your computer as a form of insurance, it really is that simple. You wouldn't risk going without health insurance. So why would you risk the data you have stored all these years?

  • Physical Storage   (External Hard Drive, USB, etc.)
  • Cloud Storage   (DropBox, Google Drive, OneDrive)

You have two main ways of backing up your data:

1)  If you want the assurance of always having it on your person. You will want a physical backup on a USB or Hard Drive.

2)  Maybe you feel safer when your data can't be lost from accidental damage and is hosted remotely. So you prefer a cloud save option.

    *No matter which option you choose its better than not having a backup at all*

Computers only live so long either due to age or they get sick with viruses and other nasty infections. It is only a matter of time until they are gone. Therefore, you are going to want to keep all those precious documents you saved on it.

Your backup can also be used for work and school activities while keeping your personal data safe. NMSU offers 7 GBs of free Cloud Storage to students through Microsoft's   OneDrive. Just log into your   My.NMSU   and search for   Office 365  to download.

Remember to routinely backup your data at "minimum" once a month. We would recommend at least every 1-2 weeks.


Most people have heard of computer viruses. Too few have heard about the category to which viruses belong. Malicious Software otherwise known as Malware. It comes in a variety of forms all of which you should be consciously aware of for your safety online.

Malware commonly appears in 7 forms   (there are more)  all seeking to do you harm. These are as follows:

  • Virus  - infects, multiplies, spreads, slows
  • Worms  - infects, replicates, steals, destroys, can create backdoors into your system
  • Trojans  - deceives users and fools PCs so it can install other malware and steal data
  • Adware  - pop-up ads, browser hijacking, and more spamming advertisements
  • Spyware  - name says it all, designed to steal personal information
  • Randsomware  - can lock you out of your computer and hold you ransom
  • Rootkits  - possibly the most dangerous malware capable of just about everything on the list can do built into one kit



This information might be more suited for advanced users. But it is important that you realize the severity of damages. You could be put at risk of if you don't take cyber security and the privacy of your data seriously.

Consequences of Malware Infections:

  • Identity theft
  • Robbed or tricked into giving up money
  • Unauthorized new accounts and credit cards running up debt
  • A computer   (or mobile device)  that locks you out
  • A device that will no longer start up properly
  • Loss of precious data   (Ex: Work documents, family photos, music, etc.)
  • Incredibly sluggish and virtually unusable computer
  • Constant annoyance of pop-ups   (Ex: porn pop-ups)
  • Inability to web browse due to browser hijacking redirecting you to an advertiser's website
  • Having your computer hacked placing family and friends at risk
  • Compromised email, work, and bank accounts
  • Internet Service Providers   (ISPs)  can deny you service   (Ex: Severe infection)
  • Risk of job loss   (Ex: Loss of patient records in the medical profession)
  • You could run afoul of the law or government policy
  • Strained or damaged reputation and relationships



These are just some of the serious real-life repercussions  you could face from malware infections. Don't be fooled, take action now to stop malware. NMSU provides students with resources to ensure their personal information remains secure. And your machines free of malware.

*Never comply with the request of a malicious actor. Most will not honor their word, and why should you believe them after they launched an attack against you!?*


Sufficiently informed on the digital threats out there, now you can combat them. Just as there are many tools for infection there are many tools. Habits you can get into to secure your device from nefarious actors. Every category below is an important security barrier against malware.

Password Strength & Security

  • Create strong passwords   (Ex: Special characters, Numbers, 17+ characters)
  • Set a   unique  password for your computer and every account & device you use
  • Periodically change the passwords on your accounts
  • Place a   passcode,   password, or other layers of security on your   mobile devices
  • Immediately change your passwords if you have had an account hacked



Strong unique passwords on every account and device prevents a malicious actor from compromising every one of them. If a single one is breached. Ultimately, this helps limit their ability for theft.

Anti-Virus & Anti-Malware

  • Ensure an Anti-Virus is installed at all times
  • Make sure your   mobile device  has an Anti-Virus installed
  • Consider supplementing an Anti-Virus with an Anti-Malware program
  • Run anti-virus/anti-malware scans regularly   (Recommended: Once a week)
  • Keep your Anti-Virus/Anti-Malware always up to date



Anti-Virus & Anti-Malware programs are designed both to serve as a preventative measure. A tool to combat and remove infections they discover. They are not infallible, however, so use good judgement and practices to prevent the spread of malware. This is all the reason you should need to run your anti-virus often. Always keep it up to date. New security threats are showing up everyday, so your countermeasures must be ready and in place.

PC & Browser Settings

  • Make sure your PC's firewall is turned on
  • Have your browser running with a pop-up blocker turned on
  • Set your computer and Internet browser to ask for permission before downloading files from the Internet
  • Make sure automatic updates is enabled
  • Disable the sharing feature on Peer-to-Peer sharing applications



Your PC and browser often come with some useful settings enabled by default. While they are convenient they can be exploited. It is safer to turn off automatic downloads, sharing applications, and verify built-in security measures are activated. Automatic system updates, however, should always be turned on in case you forget to update. Security patches can fix security holes that might otherwise be open to attack.

    Tips & Best Practices

  • Avoid opening suspicious looking emails   (See Beware Phishing)
  • Avoid websites that look suspicious or deceptive
  • Empty your history, cookies, and cache   (See Keep your Computer running Efficiently)
  • Do not click on pop-ups, advertisements, or suspicious objects
  • Be selective with the programs you install and their source
  • Be careful about which devices you plug into your computer   (i.e, USBs)
  • Be sure to lock your computer if you have to step away from your desk. On Windows machines the shortcut is   (Windows Key)   "Wk + L"
  • Backup your data   (Recommended: Every 1-2 weeks)
  • Get into the habit of saving your work every 30 minutes
  • For work that you absolutely cannot risk losing. You may wish to invest in a device called an   "Uninterruptible Power Supply" (UPS)
  • Consider installing the   NMSU VPN (Virtual Private Network)   for secure access of NMSU data off campus



With a little bit of common sense. Everyday PC maintenance can actually help prevent you from being a victim of a cyber crime. Malware can hide in your browser's cookies, so it is always good to flush them out. Avoid websites that appear sketchy, as they generally are, and trust your instincts. Avoid clicking on advertisements which are often laden with viruses.  Never install a program or application you aren't 100% sure what it is or what it does. It is also important to save frequently. So that you don't lose hours of work in the case of unforeseen circumstances   (Ex: power outage). Another option is to purchase a UPS unit which will supply your computer with battery power for a limited time.  It can give enough time for you to quickly save and backup your data.

Additionally, USBs as handy tools as they are. They can also spread malware infections from one device to another. To finish things up, lock your computer to avoid someone accessing data they are not authorized to see. Even if you are only away for 5 minutes.

Every one of these points of failure is precisely why. We please ask you to backup your data.  Since you might never be able to recover it even if the malware is removed. The   damage could  already   be  done and   irreversible. For more Cyber Security information please visit   IT in Room 122, Martinez Hall, 2nd Floor


While surfing the web and going about your daily lives, you must exercise caution. Because everyday you are taking a risk, you need to know the kinds of threats out there.


A pretty common and devastating scamming method, it is easy to be fooled. But you have the power to prevent it by knowing these tips and tricks.

Signs of a Phishing Attempt

  • Suspicious emails   (Ex: Unnecessarily urgent, unknown sender)
  • Job offers too good to be true
  • Asking for personal information
  • Pushing you to click on links or to download attachments
  • Scare tactics   (Ex: The police will come to arrest you unless you do "x")
  • Pleas for aid   (Ex: A friend or family member is stranded overseas and needs you to send them money)


Phishing is all about making people do something they wouldn't normally do. Identifying an attempt can be complicated as many can be rather convincing. These tips can help you sort out truth from lie.


  • Carefully   scan the email  for the sender and any information   before opening  it. This can oftentimes prevent some nasty malware from getting loose
  • Check the exact email address that sent it   (Ex: @nmsu or @gmail)
  • If its someone you know, call to confirm its from them
  • Legitimate organizations won't ask for personal info in an email   (Ex: Bank, the police, government, etc.)
  • Scammers may use generic and impersonal language
  • Grammar and spelling are poor
  • Go to an official source and never use one that was linked for you   (Ex: Bank or Workplace website)
  • If you suspect its legitimate,   (Ex: Email verification)  check the url/link before complying
  • Some scammers attempt to impersonate legitimate organizations   (Ex:   not
  • If you don't know or are still unsure, don't reply or click on anything. It is better to be safe

What to do with a phishing email

1)  If its to/from an  NMSU email. P lease report it to   and  delete it immediately.

2)  In all other instances,  proceed to delete the email . If you were mistaken, a legitimate source will be able to contact you directly via phone call or physical mailing.

If you have any questions, please visit the IT Department in Room 122 in Martinez Hall, 2nd Floor.