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Frequently Asked Questions



The Follett Access program is a digital textbook model in collaboration with top publishers to reduce the cost of required course materials. The NMSU Campus bookstore has ensured that all Follett Access materials will have the lowest cost to the student possible – even lower than buying the material directly from the publisher. Follett Access for all students begins the first day of class, with the option to opt-out of purchasing through the drop period. Each course utilizing Follett Access materials has received approval to digitally deliver required course materials to students from the instructor of that course or the course coordinator.


The Follett Access program is a new NMSU system-wide initiative that targets textbook affordability and student success. This innovative program is expected to save students 30% to 50% on required course materials in undergraduate courses. It will also create equitable access to materials for all students, ensuring availability by the first day of class.


NMSU Grants has adopted the course-by-course Access model, individual instructors adopt affordable, digital-first course materials to ensure students have seamless and secure day-one access within the campus LMS.


Follett Access provides students with inclusive access to course materials by the first day of class, which will ultimately improve their academic success. Additionally, by participating in the Follett Access program, students will save time and money each semester.

Follett Access takes the hassle out of getting your course materials because costs are automatically charged to your school account statement. This allows enrolled student access to most required materials on the first day of class for courses that participate in Follett Access.

Students are automatically enrolled in Follett Access. Students who would like to review the option to opt-out of the program, please review the FAQ titled “Is the program required or can I Opt-Out of the program”.


Your required digital course materials are delivered through your Canvas portal. Access begins the first day of class. Go to MyNMSU, Login, select Canvas, and select your course. Your instructor will have a link posted for you to access your Follett Access materials. Not Seeing Your Course in Canvas? If you don't see a class in Canvas and the semester has not yet started, your instructor has likely not activated your course yet. Your Follett Access materials will not be available until the first day of classes even if the course is active in Canvas. If you are concerned about access, please email your instructor.


After registering for classes, you can look up your booklist to see if one or more courses may be Follett Access courses. Note, however, that not all courses may be “Follett Access,” so please look carefully and refer to the following steps: 1. Login to your MyNMSU portal 2. Select Canvas, and select your course. If you are not able to view your books, please contact your instructor. (Materials will be available as of first day of class)


Digital materials will be available to students for via Kortext. Digital materials can be accessed for a minimum of 180 days and may be available for longer period of time based on the material adopted and the publisher's terms. Digital materials can be accessed for a minimum of 180 days and may be available for longer period of time based on the material adopted and the publisher's terms.


Students can save up to 60% or 80% based on savings at other schools and thanks to the campus store relationships with publishing partners and bulk purchasing power. The program also reduces student stress during the purchasing process and provides a method to easily access, manage and use all course materials regardless of format or cost.


Students may choose to opt-out of Follett Access. Students wishing to opt-out must do so by the drop deadline of each semester. Students are automatically enrolled in Follett Access and must take action to opt-out of the program. Students who opt-out of Follett Access are responsible for finding and purchasing their required course materials on their own. All materials will be available at the NMSU Bookstore with different pricing options.


If you do not wish to purchase the required course materials through Follett Access at the contractually discounted rate, you have until the last day of the drop period to opt-out. If you opt-out by the deadline, access to the online content will be turned off and the cost will be removed from your Student Billing Account. Charges are updated regularly throughout the day, but not immediately.


All students are automatically included in Follett Access; however, students may opt-out of the program during specified opt-out periods. You will have the option to opt out of Follett Access at the start of each term. Please check your school email address for information on how to login to the Opt-Out Portal and review the process and specific deadlines. Email will come from noreply@follett.com and you may need to check spam or junk folders. For all other questions, contact your campus store at https://www.bkstr.com/nmsustore/home or (575) 646-4431 for information on how to opt out.


You can opt out and opt back in for each semester until the drop deadline for the given session, per NMSU System Academic Calendar.


The Follett Access program is a digital textbook model in collaboration with top publishers to reduce the cost of required course materials. The NMSU Campus bookstore has ensured that all Follett Access materials will have the lowest cost to the student possible – even lower than buying the material directly from the publisher. Follett Access for all students begins the first day of class, with the option to opt-out of purchasing through the drop period. Each course utilizing Follett Access materials has received approval to digitally deliver required course materials to students from the instructor of that course or the course coordinator.


If you add or drop a course, that information is automatically transmitted to the NMSU Bookstore. For added courses, Digital materials will be emailed to your school email account or provisioned directly into Canvas. Access to electronic or digital materials will be automatically disabled. There are no refunds for students who drop after the drop deadline.


If you already opted out and the opt-out period has not ended, you can opt back in during that period of time. Please check your school email address for the link to the Opt-Out portal. If you do not opt back in before the drop date, please visit or contact the NMSU Bookstore Office for assistance.


Print or digital format is determined based on the adopted material for the specific course prior to the start of class. As a student, if you have a preferred format (print or digital) for textbooks, you should first check with your faculty member to see what format has been chosen for the course. If it is a digital version, you can contact the NMSU Bookstore for available print options. If you are a student with a qualified disability requiring print versions or other accommodations, please contact Accessibility Services for more information.


Only materials identified by your professor as “required” are included with Follett Access. All “recommended” materials will be available for purchase separately at the NMSU Bookstore.p>


If that course includes a printed material, that material is yours to keep. If that course includes a digital material, the length of access is dependent on that specific materials. Please contact the NMSU Bookstore at https://www.bkstr.com/nmsustore/home or (575) 646-4431 for details.


Yes. All students who are enrolled in a course using Follett Access are automatically considered part of the program as the digital access is a required component of the course. To avoid paying for the digital materials, you must opt-out through your Canvas course home page before the drop deadline.


Once the cost of the required course materials has been applied to your Student Billing Account and the drop period has passed, there are no refunds.


First, try clearing your cookies and cache and/or using a different browser. After clearing your cookies and cache close your browser and open it back up


Contact the technical support team of the publisher that provides your Follett Access materials. If you continue to have problems, please email 2218mgr@follett.com a description of the issue and the support ticket number from the publisher. McGraw-Hill: Student Support - McGraw Hill Pearson: Student Support - Pearson Cengage: Student Support - Cengage Learning MacMillan (800-936-6899): Student Support – MacMillan


The data provided to the bookstore is only used to help us deliver all your course materials based upon your selected courses


No. We are committed to the safeguarding of all personal information.


Your order cannot be processed until your course materials are verified. You will receive an email beginning 30 days prior to the first day of class to verify your course materials for each term. If you have already verified your order, call or email the bookstore – 2218mgr@follett.com or (575) 646-4431 and give them your order number so they can check on the status of your order.


Any additional questions, please contact your campus store team at https://www.bkstr.com/nmsustore/home or (575) 646-4431. If you have general inquiries about the course itself, please contact your instructor directly.