Computer/IT Services Orientation

This page contains information and reminders that will assist students with their computer and Internet needs.

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NMSU Grants Website (grants.nmsu.edu)

  • Get into the habit of checking the NMSU Grants website daily for announcements and other pertinent information. When bad weather arrives, any changes to the campus schedule will be announced on the home page.

NMSU User Accounts and Email

  • You must create your own NMSU user account and password. This user account will become your NMSU email address (yourusername@nmsu.edu) and will be required whenever you login to NMSU services like Canvas, my NMSU, and the library search databases.
  • To create your user account, click here and look for “New User? Create an account” on the left of the screen. You will define your own password. Note the instructions regarding what kinds of characters the password must contain, and what kinds of characters it cannot contain.
  • Your user password is set up to automatically expire every 120 days. Ten days prior to expiration, you should receive an email alerting you to change your password. If you don’t change your password by the end of the 120 day period, you will not be able to access email or login to Canvas. The system will prompt you to follow the steps to change your password.
  • You can access your NMSU email in three different ways: 1) my.NMSU.edu, then look for the blue envelope icon under “LaunchPad”; 2) from the NMSU Grants home page, click on the “NMSU Mail” icon at the top of the sidebar; or 3) directly at mail.nmsu.edu.
  • NMSU student email uses Microsoft’s Office 365 web-based email. You can access it from any computer that’s connected to the Internet. You do not have to have a separate email program on your computer.
  • It’s very important that you check your NMSU email regularly and frequently. If you would prefer to forward copies of your NMSU emails to your personal account, you can set that up by:
    • log into mail.nmsu.edu,
    • click on the gear icon for Settings in the upper right,
    • click on Options,
    • click on Forward your e-mail,
    • then under Forwarding, add your preferred email account.
    • Check the box to Keep a copy of forwarded messages in Outlook Web App.
  • With your NMSU Office 365 account, you have access to 7GB of online storage with Microsoft’s OneDrive. Look for OneDrive on the right of your Aggie maroon menu bar on your webmail page.
  • Use your OneDrive account to keep backup copies of your important files and documents. Always backup your work. Never use a thumb drive (USB drive, flash drive, etc.) to keep your only copy of an important document – they can fail just like any piece of electronics.

On Campus Services

WiFi

Wireless Internet is available throughout the campus for you to use with your own laptop, tablet, or smartphone. Look for the “NMSU-Grants” secured network. If you haven’t logged into this WiFi network before, ask for it.

Computer Labs

Students have general access to desktop computers in four areas:

  • 5 computers in the Cyber Cafe;
  • 19 Dell computers (Windows) and 4 iMacs in the Student Success Center (Room 126) in Martinez Hall;
  • 16 iMac computers (running Windows) and 4 Dell computers (Windows) in the McClure Mac Lab, Room 307 (Note: if you want to use an iMac as a Mac, hold down the “Option” key and re-boot the computer, then select the Mac drive when the system re-boots);
  • the Library.

Printing

Some classrooms have printers that can be used only when completing classroom assignments. General printing needs are met with using one of the two WEPA printer kiosks.

Canvas Learning Management System

Canvas is the name of the Learning Management System (LMS) that you’ll be using in all of your online courses and most classroom courses. See the Canvas page for more orientation information.

IT Student Support Policy

The NMSU Grants IT Department offers three services to NMSU Grants students for their privately-owned personal computers. These services are provided in conjunction with other online resources (such as the NMSU Grants IT Student Orientation) toward the goal of helping students develop sound computer care and software maintenance habits.

NMSU Grants IT will:

  1. Recommend and assist students in installing security software such as Sophos, Spybot, and Malwarebytes (support provided by IT work study interns).
  2. Assist in setting up NMSU email (support by any IT staff member on an as-available basis).
  3. Assist in connecting to campus WiFi and using NMSU-provided online services (Banner, Canvas, Office 365; support by any IT staff member on an as-available basis).

Procedures

  • Services for students will be provided by capable work study interns between 9:00-4:00, Monday through Thursday, in Room 122.
  • Walk-ins are acceptable, but students are encouraged to make an appointment with a work study intern.
  • Privately-owned student computers may not be left with IT. Students should be prepared to stay with their computers while they are being serviced. Most services should be completed in about 15 minutes.
  • Students who request services will be required to sign the liability release below.

Limitations

  • An available work study intern or IT staff member may not always be available to support walk-ins due to other duties.
  • The services covered by this policy apply only to computers. For smartphones and tablets, IT will assist students as time allows but given the variety of device types and operating systems, mobile devices are not covered by this policy.
  • The policy does not cover removing found viruses, spyware, malware, or any program/application. Student are responsible for making all such changes to their own computers, including changes suggested by IT.
  • The policy does not cover adding, installing, or troubleshooting any software other than Sophos, Spybot, Malwarebytes, or other security-related software IT deems appropriate for student use.

For students to receive services under this policy, they must sign the liability release form and submit to IT in Room 122, Martinez Hall.

Personal Computer Tips and Reminders

Please be aware that NMSU Grants IT personnel can assist you with problems you may have connecting your laptop or device to the WiFi network, but we cannot install software or work on personal computers. You are responsible for maintaining your own computer and devices. Here are some tips and reminders that should help you avoid common problem areas.

  1. Keep your antivirus software updated and make sure you have it configured to perform regular and frequent scans. If you don’t have a current antivirus program installed on your Windows computer, you can install the NMSU standard Sophos software for free. Click here to login for download and installation instructions.
  2. Keep your Windows operating system updated. Microsoft releases regular updates on the second Tuesday of every month. If you don’t have your computer set up to automatically download and install Windows updates, please manually check two or three times a month for updates.
  3. Keep your Internet browser up to date. We recommend that you use Firefox or Chrome for most general uses (especially Canvas), but Safari can also be used if you have a Mac. If you want to use Internet Explorer, please make sure you use versions 9 or 10. Note that NMSU no longer supports Internet Explorer versions 8 or earlier.
  4. Many Internet applications that are used will require Flash and Java plugins. These also need to be kept updated.
  5. Do not load your computer up with a lot of unnecessary software and apps, especially software that adds useless toolbars. These kinds of programs inevitably install some form of spyware or malware on your computer and will slow down its performance.
  6. Don’t use streaming music services on campus. This reduces the broadband Internet signal that’s available for everyone.
  7. You should have at least one USB portable drive, usually called a flash drive or thumb drive. These small devices can be purchased for just a few dollars for a smaller (4 GB, or gigabyte) size that should be sufficient for your file saving needs.
  8. IMPORTANT: Do not just pull your thumb drive out of the computer. The proper way to remove a USB flash or thumb drive is to:
    • click on the eject icon in the lower right system tray;
    • select the drive you want to eject;
    • remove the drive only after you receive the message informing that you may remove the drive.
  9. Never trust your only copy of a file to one thumb drive. Develop the habit of using your SkyDrive (or other online storage like Google Drive, Dropbox, or other), computer hard drive, and thumb drives so that you always keep at least two copies of important files.

Other

  • Are you on Twitter? So are we! Follow us @nmsugrants to keep up with campus announcements and notifications. And maybe some surprises.
  • Get in the habit of checking in everyday with the NMSU Grants website.
  • Would you like to get peer tutoring but don’t want to drive to campus? The Student Success Center peer tutors are available to tutor via Skype. Contact the Student Success Center for information.